Return & Refund Policy
At Maalvelyn, every piece is produced with care and attention to detail. We want you to feel assured when shopping with us, knowing that each order is managed with precision. While our garments are crafted individually and are therefore not eligible for standard returns, we are committed to ensuring that your order arrives exactly as expected.
Items Not Eligible for Return
We do not accept returns or exchanges in the following cases:
- Incorrect size ordered
- Change of mind after purchase
- Preference for a different style, color, or design
We strongly encourage reviewing the size guide and product details carefully before completing your order.
Eligible Returns or Replacements
We will arrange a replacement or refund if your order is affected by:
- Damage during transit
- Printing or design inconsistencies
- Manufacturing defects
- An item received that does not match your order
Claim Period
All claims must be submitted within 7 days of delivery. Claims made after this period may not be eligible for resolution.
Process for Returns or Replacements
- Contact our team at help@maalvelyn.com | care@maalvelyn.com, providing your order number.
- Include clear photographs of the issue.
- Our team will review your request and confirm eligibility.
- Upon approval, a replacement will be issued at no additional cost, or a refund will be processed.
Refunds
- Refunds are issued to the original payment method used at checkout.
- Processing time is typically 5–10 business days, depending on your payment provider.
Exchanges
As each item is produced individually, we are unable to offer exchanges for sizing or style preferences. To avoid sizing issues, please use the detailed size charts provided on each product page.
Our Commitment
Your satisfaction is central to us. While we cannot accept all return requests due to the made-to-order nature of our products, every valid claim will be handled promptly and with care.
Contact
For further assistance, please reach out to our support team:
Email: help@maalvelyn.com | care@maalvelyn.com
Phone: +91 93617 52186
